Oversized or overweight returns? No problem!

People are buying furniture and large products online, but when things go wrong, they need to return these products to their prospective sellers. Buying a chair from Amazon or a rug from Wayfair can only mean that your return shipment will need bigger packaging and a drop-off location that has ample space to accept it! In the past, we have limited the returns to a maximum of 20 lbs and 20″ and that left our customers with limited choices and more inconvenience!

Due to the increasing demand to accept heavyweight and large return shipments, our company will now accept these return shipments in exchange for a small handling fee. The change is effective July 1st, 2020, and is subject to our company’s terms of use and storage space. Restrictions apply.

over-size drop-offs

Drop-off Service Features

  • Low handling fees start at $5.00 per package.
  • Same-day pick-up service.
  • Carrier Approved receipt with tracking numbers.
  • A convenient Drop-off location for Billerica, Tewksbury, Dracut, Lowell, Wilmington, and Andover, MA.
  • Can accept oversized and overweight packages from major online retailers like Walmart, Amazon, Wayfair, Zappos, and more.


(*) We accept returns for FedEx Ground, FedEx Express, and UPS only.

(*) Oversize and overweight handling fees will apply.

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Our Customers Love Us!

I was stuck with a 6foot rug that needed to be returned to Wayfair so I can get my money back. It won’t fit in a UPS box and most of the drop-off locations I know refuse to take it because it was too big! I was so happy when your store manager came out to the parking lot and helped me get it off my car. All for FREE! Leaving you this testimonial is the least I can do! BIG thank you for your help and for being a gentleman.

Hi Ling, Lowell MA

A+ for service and helpfulness. They printed my return label, packaged my desktop correctly, and got it shipped on time. I highly recommend this location for all shipping needs.

Monic Fabiori, Andover MA

I went to Tewksbury Post Office which could not help with my oversize return but Bob there recommended Neighborhood Parcel and I am glad he did! The staff was friendly, they helped me offload my heavy return, print the label for me, and charged a very minimal fee that was worth every Penney. I am so happy that there is this kind of business in my town.

Andrea Koucher, Dracut MA

Where To Drop Off Your Returns


Fantastic service! I used to travel to the Boson location and always struggled with traffic and bad service. I did a quick Google search and came up with Neighborhood Parcel FedEx service point. I used them for 3 years now and I am happy to endorse them for service and always having the best FedEx rates. Why would anyone pay retail rates at FedEx.com when they can use this company and support local businesses?

Ahmed Balami, Boston MA

Le escribo esta carta para agradecerle por ayudarme a enviar mis documentos a Ecuador. El servicio siempre es genial, Sarah es muy servicial

Rebecca Santos, Dracut MA

I am glad this location is near my house. I can do all my business here and be in and out in minutes. On my last visit, I was able to have them print my documents, notarize them, fax them back to my office then FedEx the originals to my boss. Awesome!

Derek Swares, Wilmington

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