FREQUENTLY ASKED QUESTIONS
Here Is The Most Frequently Asked Questions.
Neighborhood Parcel offers a wide menu of services that are designed around saving you time and money. Our Frequently Asked Questions offer you a wealth of information to expedite answer your questions and expedite the service. As usual, feel free to contact us if you do not see your question here.
At Neighborhood Parcel, we understand that handling pre-paid returns is an essential service for our customers. However, to maintain efficiency and manage our storage constraints effectively, we have a specific policy for larger items. Pre-paid returns that are either over 20 pounds in weight or exceed 20 inches in any dimension will incur a modest handling charge ranging from $5 to $10. This policy helps us ensure that we can continue to provide excellent service while managing the space limitations we face.
Our facility serves as a comprehensive collection point for shipments from a variety of couriers, not limited to a single provider. We accept items from FedEx, FedEx Ground, UPS, and more, making us a versatile and convenient drop-off location for all your return needs. The diversity of couriers we work with is part of our commitment to offering you flexible and accessible shipping solutions. However, this also means that our storage space is frequently in high demand, necessitating a fair and structured approach to handling larger packages.
We strive to keep our handling charges as reasonable as possible, understanding that returns are a routine part of your shipping needs. The charges applied to oversized items are carefully calculated to cover the additional resources required for their handling and storage. This way, we can maintain a streamlined and organized operation, ready to serve the varying needs of our customers efficiently.
Your understanding and cooperation with this policy allow us to continue providing high-quality service, ensuring that your packages, regardless of their size, are handled with care and professionalism. At Neighborhood Parcel, our goal is always to offer you the most convenient and reliable shipping and return services, tailored to meet the unique demands of our community.
You can take advantage of our convenient location in the heart of Tewksbury MA to drop off your returns. Our office address is 1215 Main ST, Tewksbury MA 01876, near the Public Library. We are the exclusive drop-off location for UPS, FedEx, and Amazon returns:
- FedEx Express: Pre-paid returns
- FedEx Ground: Pre-paid Returns
- UPS Express: Pre-paid Returns
- UPS Ground: Prepaid Returns
Frequently Returns We Process daily: Amazon, Macy’s, Walmart, Wayfair, LLbean, Cheggs Books, Microsoft, Apple, Dell, Zappos, eBay, and more
It’s quite common for your shipments to come with pre-paid return labels included. If you find that your package didn’t come with one, don’t worry – a quick call to the seller usually solves the problem as they can provide you with the necessary label. However, if for some reason you’re unable to get a label from the seller, we’ve got you covered. At our center, we can easily ship your item back for you using FedEx, UPS, or the Post Office. There will be a fee for this service, but rest assured, we’ll make the process smooth and hassle-free for you.
Just a heads-up, though – if you’re returning items that are heavier than 20 pounds or larger than 20 inches in any dimension, there will be a small handling fee applied. This is simply to cover the extra effort and space such items require. We strive to keep this fee minimal, ensuring that you get the best service without any unnecessary costs.
Absolutely, we’re more than ready to assist with repackaging your return items. We understand that proper packaging is key to ensuring your items reach their destination safely. That’s why we offer a comprehensive repackaging service for a nominal fee. At our center, you’ll find everything needed to securely package your returns, from sturdy corrugated boxes available in a variety of sizes to fit your specific item, to durable plastic bags for those items that need a different kind of protection.
We don’t just stop at providing the right container. Our service includes access to the correct packaging supplies to safeguard your items during transit. Whether it’s bubble wrap for delicate items, packing peanuts for extra cushioning, or strong packing tape for sealing the package securely, we’ve got it all. Our team is skilled in choosing and using the right materials for different types of items, so you can trust that your return package will be well-protected against the rigors of shipping.
By choosing our repackaging services, you not only ensure that your items are adequately protected, but you also save time and eliminate the hassle of finding the right packaging materials yourself. Let us take care of your packaging needs with our expertise and resources, ensuring your returns are shipped safely and securely.
All our mailboxes come with a genuine U.S Street, not a P.O box! The address is based in the State Of Massachusetts. Home to Boston Redsox and The Patriots in addition to being the center for Bio and high-tech industries. Grab yourself a Massachusetts Business Address to impress your clients!
Your Address Will Look Like This:
1215 Main St Unit 115 PMB XY123 Tewksbury, MA 01876 United States Of America
American Ex-pats overseas for over a decade and we have the experience to handle all their international mail forwarding service needs. We can forward your U.S. mail and Packages via your choice of FedEx, UPS, EMS, and The Post Office.
Redirecting your mail anywhere in the world is a great way to manage your communications with your bank, IRS, and government offices and collect your family’s letters and gifts.
Certainly! At our center, we focus on providing top-notch shipping and packaging services, and while we are experts in this area, we rely on your input when it comes to the value of the products you’re shipping. When preparing a Commercial Invoice for your shipment, it’s crucial that we receive accurate information from you about the worth of your merchandise. We prepare these documents in good faith, trusting that the details you provide are truthful and precise.
It’s important to understand that the valuation you give us has significant implications. The value declared on the Commercial Invoice is used by Customs authorities to assess duties and taxes. Therefore, accuracy is not just a matter of good practice but a necessity for smooth transit through customs.
However, please be aware that while we assist in preparing these documents based on the information you provide, the ultimate responsibility for any consequences that arise during customs clearance falls on you. This includes dealing with any discrepancies in valuation and being liable for any fees assessed by Customs authorities.
We encourage our customers to be as accurate and honest as possible when providing product values. This approach helps avoid potential complications with customs clearance and ensures that your shipment complies with all regulations. Our team is here to help guide you through the process, but the final accountability for the information on the Commercial Invoice, and any resultant customs issues, rests with you.
Yes, we can do this a la carte or with a mailbox subscription that has this feature activated. It is proven to be a great way to avoid paying postage and waiting for snail mail to arrive. Our Digital Mail Scanning is not only popular but also the most secure way to receive your U.S Mail. A separate subscription is required and can be added to any mailbox plan.
Yes, you can pick up your mail and packages in person, and during our business hours only. We can also forward your mail and packages via your choice of FedEx, UPS, Post Office And DHL
Weekend service and after-hours Notary service is only available through our Mobile Notary service. Appointments are required and subject to availability. Call us at 978-851-0199 to schedule your service.
Our notaries accept a variety of documents. A current driver’s license, passport, non-driver’s license ID, or military ID is always acceptable.
Note: Only U.S.-issued identifications are acceptable forms of ID.
A notary public who has a direct or indirect financial (or other beneficial) interest in a document may not notarize such a document. The better practice is not to notarize for a spouse or family member in order to preserve the integrity of the notarization and to prevent a challenge to the notarization.
The only exception known to this rule is that you can sign on behalf of someone else as an Attorney in fact. You must have a signed and notarized Power of attorney to do so. You will sign your name and note below: “Attorney In Fact OR POA”
Our Notary Public Agents are not Attorneys. We can not offer any legal advice. We do recommend that you read the documents you are signing and solicit legal advice before you come to our office.
The short answer is it depends on the document and the time it takes to prepare. Our standard Notary fee including our filing fees is around $25.00 payable in Cash, Debit, or Credit Card. Mobile Notary fees depend on the zone and will include travel time fees. Usually, customers will pay $75 on average.
Yes, we offer copy services in both black & white and Color. We also offer digital printing of your documents. You can bring the documents on a Thumb drive or simply email the file to us. FedEx overnight service is also available.
Appointments are not necessary but are preferred. Our Notary Public is often available within store hours but there are occasions when the service may not be available because the Notary public is on the road. It is always a good idea to call ahead or book online
You can drop off your old documents for shredding at our office at 1215 Main St, Tewksbury MA 01876.
You simply drop off your documents, files, and statements in boxes, bags, or bins, we secure the documents in locked bins and a shredding truck is dispatched to our location where final shredding takes place. A Notarized certificate of destruction is then mailed to your home or office for additional peace of mind and audit trail purposes.
Drop-Off Service Features:
- No appointments are needed.
- Offloading Assistance.
- Transfer to Locked Bins
- Bring material in bags, boxes, and plastic bins.
- Take your bins back as needed.
- No need to remove staples.
Neighborhood Parcel accepts Cash, All Major Credit Cards (Visa, Master Card, American Express, Discover), Apple Pay, Square, PayPal, and Business Checks.
No, you do not have to remove staples from your documents to be shredded. We simply ask that you remove any metal clamps and nonrecyclable material such as metal coils and the such.
You can reach the couriers using the links or the phone numbers below:
- FedEx: www.FedEx.com Tel (800)GO-FedEx
- UPS: www.ups.com Tel (800)PICK-UPS
- USPS: www.usps.com Tel 1 (800) 275-8777
