Corporate FAQ

Corporate FAQ2022-10-30T11:20:27-04:00

FREQUENTLY ASKED QUESTIONS

Here Is The Most Frequently Asked Questions.

Neighborhood Parcel offers a wide menu of services that are designed around saving you time and money. Our Frequently Asked Questions offer you a wealth of information to expedite answer your questions and expedite the service. As usual, feel free to contact us if you do not see your question here.

I have a large size return package?2022-10-30T10:13:28-04:00

Pre-paid returns that exceed 20 Lbs or 20″ in any dimension will be assessed a handling charge from $5 to $10. This policy is in place due to our limited storage space as we collect shipments not only from one exclusive courier but from all couriers including FedEx, FedEx Ground, UPS, and DHL.

How Do I Track My Return Package?2022-10-30T10:15:48-04:00

You can track your package online at the carrier’s website or call the seller for assistance. Due to our limited resources, Neighborhood Parcel will not be involved in the research or location of your shipment.

Where Do I drop-off My Returns?2022-10-30T10:25:53-04:00

You can take advantage of our convenient location in the heart of Tewksbury MA to drop off your returns. Our office address is 1215 Main ST, Tewksbury MA 01876, near the Public Library. We are the exclusive drop-off location for UPS, FedEx, and DHL:

Frequently Returns We Process daily: Amazon, Macy’s, Walmart, WayFair, LLbean, Cheggs Books, Microsoft, Apple, Dell, Zappos, eBay, and more

Is The Shipping Free?2022-10-30T10:27:23-04:00

Often the pre-paid return labels are included with your shipment. If you do not have a label, you can call the seller and they will provide you with one. If not we can always ship it for you via FedEx, UPS, or Post Office for a fee.

(*) Returns that exceed 20 Lbs or 20″ dimension will be assessed a small handling fee.

Can you repackage my return?2022-10-30T10:28:27-04:00

Yes, we will be happy to repackage your return for a small fee. We have plastic bags, corrugated boxes of all sizes, and the correct packaging supplies needed to ship your returns.

Where Is The Mailbox Address Located?2022-10-30T10:30:21-04:00

All our mailboxes come with a genuine U.S Street, not a P.O box! The address is based in the State Of Massachusetts. Home to Boston Redsox and The Patriots in addition to being the center for Bio and high-tech industries. Grab yourself a Massachusetts Business Address to impress your clients!

Your Address Will Look Like This:

1215 Main St
Unit 115 PMB XY123
Tewksbury, MA 01876
United States Of America
I Am An Ex-pat, How Do You Forward My Mail?2022-10-30T10:38:56-04:00

American Ex-pats overseas for over a decade and we have the experience to handle all their international mail forwarding service needs. We can forward your U.S Mail and Packages via your choice of FedEx, UPS, DHL, and The Post Office.

Redirecting your mail anywhere in the world is a great way to manage your communications with your bank, IRS, and government offices and collect your family’s letters and gifts.

Can I Declare My Own Tax Value?2022-10-30T10:41:28-04:00

Since we are not in the business of selling products, we rely on you to tell us what the merchandise is worth. We prepare a Commercial invoice in good faith that the info you provide is true. However, you retain full responsibility for any consequences in clearing Customs and paying any assessed fees.

Can You Scan My Mail Into PDF?2022-10-30T10:45:19-04:00

Yes, we can do this a la carte or with a mailbox subscription that has this feature activated. It is proven to be a great way to avoid paying postage and waiting for snail mail to arrive. Our Digital Mail Scanning is not only popular but also the most secure way to receive your U.S Mail. A separate subscription is required and can be added to any mailbox plan.

Can I pick Up My Mail In Person?2022-10-30T10:46:51-04:00

Yes, you can pick up your mail and packages in person, and during our business hours only. We can also forward your mail and packages via your choice of FedEx, UPS, Post Office And DHL

Can I Schedule After Hours or Weekend Notary?2022-10-30T10:48:58-04:00

Weekend service and after-hours Notary service is only available through our Mobile Notary service. Appointments are required and subject to availability. Call us at 978-851-0199 to schedule your service.

What Photo IDs Do You Accept?2022-10-30T10:51:02-04:00

Our notaries accept a variety of documents. A current driver’s license, passport, non-driver’s license ID, or military ID is always acceptable.

Note: Only U.S.-issued identifications are acceptable forms of ID.

Can I Sign On Behalf Of Family Member?2022-10-30T10:55:11-04:00

notary public who has a direct or indirect financial (or other beneficial) interest in a document may not notarize such a document. The better practice is not to notarize for a spouse or family member in order to preserve the integrity of the notarization and to prevent a challenge to the notarization.

The only exception known to this rule is that you can sign on behalf of someone else as an Attorney in fact. You must have a signed and notarized Power of attorney to do so. You will sign your name and note below: “Attorney In Fact OR POA”

Can You Offer Legal Advice?2022-10-30T10:56:48-04:00

Our Notary Public Agents are not Attorneys. We can not offer any legal advice. We do recommend that you read the documents you are signing and solicit legal advice before you come to our office.

How Much Is Notary Fee?2022-10-30T10:59:42-04:00

The short answer is it depends on the document and the time it takes to prepare. Our standard Notary fee including our filing fees is around $25.00 payable in Cash, Debit, or Credit Card. Mobile Notary fees depend on the zone and will include travel time fees. Usually, customers will pay $75 on average.

Can You Print and FedEx My Documents?2022-10-30T11:00:38-04:00

Yes, we offer copy services in both black & white and Color. We also offer digital printing of your documents. You can bring the documents on a Thumb drive or simply email the file to us. FedEx overnight service is also available.

Do I Need An Appointment?2022-10-30T11:02:34-04:00

Appointments are not necessary but are preferred. Our Notary Public is often available within store hours but there are occasions when the service may not be available because the Notary public is on the road. It is always a good idea to call ahead or book online

Where Do I drop-off My Documents?2022-10-30T11:06:11-04:00

You can drop off your old documents for shredding at our office at 1215 Main St, Tewksbury MA 01876.

You simply drop off your documents, files, and statements in boxes, bags, or bins, we secure the documents in locked bins and a shredding truck is dispatched to our location where final shredding takes place. A Notarized certificate of destruction is then mailed to your home or office for additional peace of mind and audit trail purposes.

Drop-Off Service Features:

  • No appointments are needed.
  • Offloading Assistance.
  • Transfer to Locked Bins
  • Bring material in bags, boxes, and plastic bins.
  • Take your bins back as needed.
  • No need to remove staples.
What Payment Methods Do You Accept?2022-11-18T09:37:01-05:00

Neighborhood Parcel accepts Cash, All Major Credit Cards (Visa, Master Card, American Express, Discover), Apple Pay, Square, PayPal, and Business Checks.

Do I Have To Remove Staples For Shredding?2022-10-30T11:08:27-04:00

No, you do not have to remove staples from your documents to be shredded. We simply ask that you remove any metal clamps and nonrecyclable material such as metal coils and the such.

How Do I Contact The Couriers?2022-10-24T22:48:00-04:00

You can reach the couriers using the links or the phone numbers below:

  • FedEx: www.FedEx.com Tel (800)GO-FedEx
  • UPS: www.ups.com  Tel (800)PICK-UPS
  • DHL: www.dhl.com Tel (800)Call-DHL

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