For Immediate Release
Neighborhood Parcel Announces Termination of DHL Services—A Stand Against Corporate Disregard for Small Businesses
Tewksbury, January 31, 2024 – Neighborhood Parcel, a prominent independent ship center in Massachusetts, today announces with regret the termination of its service agreement with DHL, a decision made unilaterally by DHL without any justified cause. For over 17 years, Neighborhood Parcel has been a proud representative of DHL, investing heavily in local marketing campaigns and providing a much-appreciated service to the community.
Our commitment to serving our clients with integrity and dedication has been unwavering. We have worked tirelessly to promote DHL’s brand and services, ensuring customer satisfaction and loyalty. Despite this, DHL, a foreign corporate giant, has chosen to exercise its power to abruptly discontinue our partnership, demonstrating a lack of regard for its independent service centers like ours. This decision by DHL is not only disappointing but also an alarming example of a large corporation flexing its muscles to potentially crush smaller businesses. They have refused to provide any explanation for this termination, with the only response from our local sales team being a stark reminder of the 5-day notice clause in our agreement, citing no obligation to offer a reason for their decision.
DHL Boston, MA
We apologize to our valued clients for this sudden service disruption. Fortunately, we have robust partnerships with other carriers like FedEx and UPS, who have eagerly stepped in to fill the gap. We assure our customers that we will continue to offer reliable and cost-effective shipping alternatives.
CEO Statement from Mr. Bechat, Neighborhood Parcel
Mr. Bechat, the CEO of Neighborhood Parcel, commented on the situation, stating,
“For the past three months, we have made every effort to engage constructively with DHL to restore our service agreement. Despite our attempts at dialogue and resolution, DHL has refused to cooperate or provide any rationale for their decision. Their lack of goodwill in this matter is not only disappointing but also contrary to the principles of fair business practices.”
He further added,
“The abrupt termination of our agreement by DHL has left our loyal clients in a difficult position, forcing them to travel to Boston for services they previously accessed locally. This is a significant inconvenience for them and an outcome we strived to avoid. Our team at Neighborhood Parcel is deeply committed to our clients and community, and it’s disheartening to see a long-term partnership end this way, especially without just cause or explanation.”
Mr. Bechat concluded, “While we navigate this challenging situation, our focus remains on providing uninterrupted and superior shipping services through our other partners. We are here to ensure that our clients’ needs are met with the utmost care and efficiency.”
Please note that while we have updated our company websites to reflect this change, some third-party websites and search engines may still list us as a DHL service point. We encourage our clients to always verify the latest information by calling us directly or visiting our official website. This unfortunate situation underscores our commitment to our clients and the community. Neighborhood Parcel stands strong against such corporate disregard and remains dedicated to providing top-notch shipping solutions. We are more than just a service point; we are a community partner who values every customer and their needs.
For further information or inquiries, please contact:
1215 Main St, Tewksbury, MA 01876
Tel (978) 851-0199