Subject: Important Service Notice: Implementation of Handling Fees for Large and Oversize Shipments
Dear Valued Customers,
We appreciate your continued trust in Neighborhood Parcel as your secure drop-off location for FedEx, UPS, and DHL pre-paid returns. As always, our goal is to provide you with a smooth and efficient service that meets your shipping needs. In light of recent challenges, including limited storage capacity and labor shortages, as well as a focus on reducing injury risk to our dedicated employees, we find it necessary to introduce a handling fee for large and oversize shipments.
Effective immediately, we will be implementing a modest handling fee for large and heavy parcels that are dropped off at our location. This is to cover the increased resource requirements these packages demand:
- For parcels exceeding 20 inches in their longest dimension, a $5 handling fee will be applied.
- For shipments weighing over 20 lbs, a $10 handling fee will be applied.
UPS Drop-Off Location
Please note, these fees will be applied per package and are required at the time of drop-off. This change allows us to continue to provide you with the quality service you expect, while ensuring the well-being of our staff and the efficient management of our facilities. We understand that this update may cause some inconvenience, and we appreciate your understanding and cooperation in this matter. As always, if you have any questions or concerns, please don’t hesitate to reach out to our customer service team.
“As a small business owner, I’ve been using Neighborhood Parcel’s drop-off service for FedEx, UPS, and DHL returns for the past two years. Their service is simply unbeatable. The convenience of being able to drop off packages for three major carriers in one location saves me so much time and hassle. I’ve always found their staff to be professional, helpful, and understanding, and I appreciate their dedication to ensuring that every package I leave with them is handled with utmost care. Even with the recent changes, their commitment to efficient service and customer satisfaction is evident. I trust Neighborhood Parcel with my shipping needs, and I highly recommend their drop-off services to anyone seeking a reliable and convenient shipping solution.” David Tomassi | Dracut MA
Thank you for your continued support and for choosing Neighborhood Parcel as your trusted shipping partner.
Your Neighborhood Parcel Team