Pre-paid returns that exceed 20 Lbs or 20″ in any dimension will be assessed a handling charge from $5 to $10. This policy is in place due to our limited storage space as we collect shipments not only from one exclusive courier but from all couriers including FedEx, FedEx Ground, UPS, and DHL.
You can track your package online at the carrier's website or call the seller for assistance. Due to our limited resources, Neighborhood Parcel will not be involved in the research or location of your shipment.
You can take advantage of our convenient location in the heart of Tewksbury MA to drop off your returns. Our office address is 1215 Main ST, Tewksbury MA 01876, near the Public Library. We are the exclusive drop-off location for UPS, FedEx, and Amazon returns.
Often the pre-paid return labels are included with your shipment. If you do not have a label, you can call the seller and they will provide you. If not we can always ship it for you via FedEx, UPS, or Post Office for a fee.
Yes, we will be happy to repackage your return for a small fee. We have plastic bags, corrugated boxes of all sizes, and the correct packaging supplies needed to ship your returns.
We accept Cash, All Major Credit Cards, Apple Pay, Square, PayPal, and Business Checks.
You can reach the couriers using the links or the phone numbers below:FedEx: www.FedEx.com Tel (800)GO-FedExUPS: www.ups.com Tel (800)PICK-UPSUSPS: www.usps.com Tel 1 (800) 275-8777
